Question 1

How do I get started with Emmie?

Accepted Answer

The fastest way is to text Emmie at (877) 703-6643 from any phone — no app to install. You can also sign up at tryemmie.com to use the web or mobile app. Emmie will ask a few questions about your family, then start helping with calendar, meals, school emails, and reminders right away.

Question 2

Is Emmie free?

Accepted Answer

Yes. Emmie is free to start — no credit card required. The free plan covers the core Family Operating System: calendar, meals, school inbox, lists, and reminders for your whole family. Paid plans unlock higher limits, advanced agents, and premium integrations. See tryemmie.com/pricing for details.

Question 3

Which devices and channels does Emmie support?

Accepted Answer

Emmie works over SMS, the web app at tryemmie.com, native iOS/Android apps, WhatsApp, and Telegram. Most families use a mix — text Emmie from the school pickup line, then open the web app at home to review the week. Everything stays in sync.

Question 4

How many family members can I add?

Accepted Answer

You can add your full household — partner, kids, grandparents, nanny, anyone who needs to coordinate. Each person can have their own calendar, preferences, and reminders. Free plans support up to 6 members; paid plans remove the limit. Family members can text Emmie individually or as a group.

Question 5

How does pricing and billing work?

Accepted Answer

Emmie is free to start. Paid plans are billed monthly or annually, with annual saving roughly two months. You can upgrade, downgrade, or cancel anytime from Settings → Billing — there are no contracts and no early-termination fees. Refunds are handled case-by-case if anything goes wrong.

Question 6

How does Emmie protect my family’s privacy?

Accepted Answer

Your data is encrypted in transit and at rest. Emmie never sells your data and never trains foundation models on your private family conversations. You control what each family member can see, and you can export or delete everything at any time. Full policy at tryemmie.com/privacy.

Question 7

Can Emmie read my email and calendar?

Accepted Answer

Only if you connect them. Email and calendar integrations are opt-in per account — you grant access via Google or Microsoft OAuth, and you can revoke it any time. Emmie uses these connections to surface school updates, appointments, and bills you’d otherwise miss; she does not send messages on your behalf without confirmation.

Question 8

What integrations does Emmie offer?

Accepted Answer

Emmie connects with Google Calendar, Apple Calendar, Outlook, Gmail, Instacart for groceries, Spotify for family playlists, and GroupMe for shared family chats. More integrations roll out regularly — let us know what you need.

Question 9

Which countries and phone numbers does Emmie support?

Accepted Answer

Emmie’s SMS line currently supports US and Canadian phone numbers. The web and mobile apps work worldwide. International SMS support is on the roadmap — join the waitlist at tryemmie.com if you need it.

Question 10

How is Emmie different from Cozi, Skylight, or a shared Google Calendar?

Accepted Answer

Those tools store information. Emmie does the work for you — drafts replies to your kid’s teacher, builds the weekly meal plan around what’s already in your fridge, reschedules the dentist when soccer practice runs over. She’s an AI family assistant, not a smarter shared calendar. See tryemmie.com/compare for a side-by-side.

Question 11

Something’s broken or I have feedback — how do I reach a human?

Accepted Answer

Email support@tryemmie.com and a real person on our team will reply. You can also send feedback directly from Settings → Help → Send Feedback in the app. We read every message.

Question 12

How do I cancel or delete my account?

Accepted Answer

Cancel any time from Settings → Billing. To delete your account and all associated data, go to Settings → Account → Delete Account, or email support@tryemmie.com. Deletion is permanent and removes your data within 30 days.

Frequently asked questions